Shipping policy

Thank you for shopping with us! Please review our shipping policy below. If you have any questions, feel free to contact us at support@elsence.com.

Order Processing

All orders are processed and dispatched within 24 hours (Monday-Friday). Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Origin

We ship directly from our warehouse located in California, USA.

Delivery Times

Once dispatched, orders typically arrive within 2-4 business days.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package's journey to your door.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to high order volume, weather conditions, or carrier issues beyond our control. We appreciate your patience in these situations.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.